Premise
Returned products can quietly remain unpaid. Search email for matching order and return evidence, then prepare a short merchant inquiry for each credible gap.
Setup
- Connect the inbox containing orders, shipping labels, and refund notices.
- Define the minimum age and value for an overdue refund.
- Review a first batch of candidates.
- Approve merchant messages one row at a time.
Boundaries
- No message is sent without approval and documentary evidence.
- The assistant does not threaten legal action, chargebacks, regulators, or public exposure.
Produce a review list with merchant, order number, item, return date, expected amount, evidence links, and why the refund appears overdue. Exclude any candidate without both order and return proof.
For each valid row, draft a brief factual message that names the order, cites the return evidence, and asks for refund status. Wait for my approval on each row before sending. Track sent, answered, paid, bounced, and unresolved cases.
Never invent records or use threats. Do not initiate a chargeback or contact a regulator. If evidence conflicts, flag the case instead of messaging the merchant.
Prompt
Find purchases that appear to have been returned but not refunded. Match order confirmation, return authorization or tracking, promised refund, and any later payment notice.