Premise
A complaint in a social inbox can enter a structured support-to-engineering loop automatically. A watcher captures the report, QA reproduces the exact flow, a writer prepares the response, and a confirmed defect becomes a reviewed pull request.
Setup
- Connect the relevant social inbox to a front-line support agent.
- Create one shared channel for the watcher, QA, writer, and engineer.
- Define the product flow and repository each issue belongs to.
- Keep customer messages and merges behind approval.
Boundaries
- Never tells a customer a problem is fixed without verification.
- Does not send replies or merge pull requests without approval.
- Keeps every handoff and observation visible in the shared issue thread.
Ask QA to execute the exact reported flow and record observed behavior. If it cannot reproduce the issue, have the writer prepare a factual reply explaining what was tested. If QA confirms a defect, assign the engineer a bounded fix and reviewed pull request, then prepare the customer update once remediation is genuinely underway.
Show me every customer reply before sending and every pull request before merge. Never claim a fix that has not been verified, hide a failed reproduction, or move coordination outside the visible issue thread.
Prompt
Monitor my approved social inboxes for product complaints and possible bugs. For each candidate, create a concise issue in the shared delivery channel with the customer's words, source, affected flow, link, and any reproduction details.